Privacy Policy

1. Introduction

Welcome to VerlyAI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our WhatsApp automation, Voice Agents, and Website Chatbot services.

2. Information We Collect

We collect information that you provide directly to us or that is generated through your use of our services, including:

• Account Information (Name, Email, Business details)
• WhatsApp Business Account connection details
• Voice Agent configuration and call transcripts
• Website Chatbot conversation logs
• API keys and authentication tokens
• Billing and subscription details

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI agent services
• Process automated responses via WhatsApp, Voice, and Web
• Analyze usage patterns to optimize AI performance
• Detect and prevent fraud or abuse
• Process payments and manage subscriptions
• Comply with legal obligations and platform policies

4. Data Sharing and Third Parties

We do not sell your personal data. We share information only with:

• Meta Platforms, Inc.: For providing WhatsApp Business API services.
• LLM Providers (e.g., OpenAI, Anthropic): For generating AI responses (data is processed securely).
• Voice Providers (e.g., Deepgram, ElevenLabs): For speech-to-text and text-to-speech processing.
• Cloud Infrastructure Services: To host and run our platform securely.

5. Data Security

We implement industry-standard security measures, including encryption of access tokens and sensitive data at rest and in transit. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention & Deletion

We retain your data only as long as necessary to provide our services. You can request the deletion of your account and associated data at any time via our Data Deletion page.

7. Platform Specific Policies

Your use of our services is also subject to the policies of the platforms we integrate with:

• WhatsApp Business Policy
• OpenAI Usage Policies

8. Contact Us

If you have questions about this policy, please contact us at: